Specific Conditions for an Intervention by DongleApps SA

1. Subject, Definitions, and Scope

These specific conditions apply to any installation, repair, dismantling, or other similar action (hereinafter referred to as ‘Intervention’), carried out at the request of DongleApps by personnel of DongleApps, by individuals, or by companies appointed by DongleApps (hereinafter referred to as ‘Installer’), with regard to the Products of DongleApps.

These Specific Conditions are an extension of the Contract as defined in the General Terms and Conditions.

2. Appointment

The Customer will be informed by customer service once the Intervention order has been passed on to the Installer. The Customer and the Installer will agree upon and exchange the following information within a reasonable time frame:

  • the location
  • the authorization and procedure to access the location
  • the date and time
  • the number of vehicles
  • the make, model, and year of manufacture of the vehicles
  • the presence of power breakers or battery keys
  • any other information that may be relevant for the Intervention to be carried out

The Appointment can be modified up to 7 days prior to the Intervention, provided the Customer and Installer inform each other immediately and a confirmation is sent by email to customer service.

3. Preparation

The Customer is responsible for preparing the Intervention so that the Installer can immediately carry out the required work upon arrival. This preparation includes:

  • the presence of an authorized person who is informed about the Intervention
  • the presence and accessibility of all vehicles
  • the availability of all vehicle keys
  • the presence of the Products sent to the Customer for the Intervention (if applicable)
  • ensuring all vehicles are tidy and emptied so that, for example, the dashboard is easily accessible
  • any other preparation that may be relevant for the Intervention

4. Execution

It is not permitted to request additional services from the Installer during the execution of the Intervention beyond what was agreed in Article 2.

5. Compensation

If the Appointment as defined in Article 2 has not been established within 30 days after the Customer has been informed by customer service that the Intervention order has been passed on to the Installer, and this is due to the Customer (e.g., no response to emails or calls, unreasonable availability, etc.), this cannot result in the cancellation of the order. In such a case, DongleApps may, by way of compensation, claim payment of the full amount for the purchased Products and Services.

If the Appointment as defined in Article 2 is (i) canceled late by the Customer, (ii) changed by the Customer, or (iii) the Customer has not or insufficiently prepared the Intervention as described in Article 3, resulting in the Intervention not being carried out or only partially carried out, DongleApps may, by way of compensation, charge for the planned Intervention and all additional costs incurred (e.g., hotel cancellation fees, permits, etc.), possibly increased by a flat-rate compensation of EUR 150. In such a case, a new Appointment will result in additional billing for the Intervention and extra costs.